This Shipping and Return Policy (“Policy”) applies to all purchases made through [https://www.electhouse.com/] (“we,” “our,” or “us”). Please read this Policy carefully before placing an order.
1. Shipping Information
Processing Time
Orders are typically processed within [1-2 business days] after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer standard shipping options. Estimated delivery time is 3-4 days.
Delivery times are estimates only and may vary depending on your location and external factors (e.g., customs clearance, courier delays).
Shipping Costs
Shipping fees are calculated at checkout and depend on your location and the weight/size of your order.
Any applicable taxes, duties, or customs fees are the responsibility of the customer.
Shipping Regions
Currently, we only ship to the contiguous 48 states. The following regions are not currently supported:
Alaska and Hawaii;
U.S. territories (such as Guam);
International addresses (such as Canada and Europe)—planned for future expansion.
2. Delivery Terms
Risk of loss and title for the Products pass to you upon delivery by the carrier.
We are not responsible for delays or delivery failures caused by incorrect shipping information provided by the customer.
If a package is returned to us due to failed delivery (e.g., incorrect address, refusal, unclaimed), reshipping costs will be the customer’s responsibility.
3. Return Policy
Eligibility
Returns are accepted within [7 days] of delivery.
Items must be unused, in original condition, and in original packaging.
Certain items (e.g., hygiene-related products such as scalp massagers or personal care items) may not be eligible for return unless defective.
Defective or Damaged Items
If you receive a defective or damaged Product, please contact us within [7 days] of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
Gift cards, promotional items, and final sale items are non-returnable and non-refundable.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within [15 business days].
Shipping fees are non-refundable, except in cases where we shipped incorrect or defective Products.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a Product, please return it and place a new order.
6. Contact Us
For questions regarding shipping or returns, please contact us:
Email: support@electhouse.com.